Getting Started

The HealthyConnect Companion app is designed to enhance patient care by enabling family members, friends, or healthcare professionals to access a patient's health readings remotely. This seamless connection fosters better support and informed decision-making for those involved in the patient's care network.

Create a New User

Getting started with the HealthyConnect Companion App is simple and secure. Whether you're a family member, friend, or healthcare professional, the New User sign-up process will guide you through creating your Companion App account.

Follow the steps below to connect and stay informed about your patient or loved one’s health.

Step 1. Open the HealthyConnect Companion App
On the welcome screen tap the "New User" button to begin the sign-up process.

Step 2. Enter Your Information
Fill in your cell phone number, first name, and last name in the provided fields.

Step 3. Verify your phone number
Enter the verification code sent to your phone via text in the "Code" field.
If you don’t receive the code tap "Resend" or contact the "Help Team" as indicated.
After entering the code tap "Next" to continue.

Step 4. Create your account credentials
Choose a username and password for your Companion Account. Then tap "Done" to continue.

Step 5. Confirmation
You will see a confirmation screen stating “Companion account created successfully!”
Tap "Done" to finish the registration process and start using your HealthyConnect Companion account.

Congratulations! You're all set to start using the HealthyConnect Companion App.
Need help? Contact support at (800) 228-1792.

Add a Patient

Adding a patient to the app enables you to securely access their medical device readings, stay informed about their health trends, and communicate directly with their care team. This feature helps you provide better support and stay connected to your loved one’s or patient’s well-being.

Follow the steps below to add a patient to your account. Before starting, ensure the patient has the HealthyConnect Patient App installed on their smartphone and a valid login.

Step 1. Adding a Patient
Open the Companion App and select "+ Add a patient." You will then be presented with two connection methods.

Step 2. Choose a Connection Method
Select the preferred connection method for the patient.

• Send Link to Patient (Recommended). 
  1. Tap "Send Link".
  2. Enter the phone number where you want to send the request.
  3. Tap "Send Text Request"
  4. The link will be sent to the patient's mobile phone via SMS. Instruct the patient to tap the link which will open the HealthyConnect Patient App and prompt them to approve the connection request.

• Have Patient Scan QR Code. 
  1. Tap "Show Qr Code".
  2. Have the patient scan the QR code using their phone's camera or the "Scan QR Code" button within the HealthyConnect app.
  3. Scan QR Code button can be located in the HealthyConnect Patient app menu under the "My Profile" -> "Your companions" section. 

App Navigation

The app's user-friendly interface is divided into three main areas: Home, Health, and Connect, each providing essential tools and insights for family members, friends, or healthcare professionals to quickly access and monitor a patient’s health data.

Home Screen

Tap the Home button in the bottom left corner to access a patient’s Medical device readings, Watch Readings data (e.g., watch readings), and the quick launch toolbar. This screen provides a real-time overview of the patient’s latest health data.

Health Screen – Medical Device Readings, Treatments & Care

Tap the Health button in the bottom center of the app to access a patient’s medical device readings, care plans, and medications. This screen provides a detailed view of current and past health data, helping caregivers and healthcare professionals track trends, make informed decisions, and support treatment adjustments as needed.

Connect Screen – Communication

Tap the Connect button in the bottom right corner to open the Connect screen. Here, users can call the patient’s healthcare office to speak with a member of their care team. Soon, users will also be able to join scheduled telehealth appointments (coming soon) and send messages to the healthcare team (coming soon) for updates and support. Stay tuned for future enhancements!

Application Configuration

In this section, we will look at how to customize the HealthyConnect application to make it work best for you. Before getting started, make sure you have the most recent version of the application installed on your device. Doing so will ensure that you have access to all the latest features and updates. 

App Menu

The App Menu is located in the top right corner of the home screen. Here, users can switch between patients with the "Change Participant" option, access their profile, customize system settings, change their password, view the Terms of Use & About info, log out, and report a problem. The Settings Menu makes it easy to manage app preferences and navigate between monitored patients.

Profile

The Profile section of the HealthyConnect Companion App allows you to view important details about the patient you’re caring for, including their name, date of birth, practice contact details and any assigned medical devices.

Note: While you can view these details to stay informed, you cannot make changes to the patient’s information through the Companion App.

Change Patient

If you're monitoring more than one patient in the HealthyConnect Companion App, you can easily switch between them using the Change patient option in the app menu. This feature allows you to view the health information and assigned devices of different individuals you've been granted access to monitor.

System Settings

The System Settings menu in the HealthyConnect Companion app lets users customize how health data is displayed offering "Detailed Readings" options for both Watch & Devices to create a more personalized viewing experience.

Change Password

The HealthyConnect Companion app Change Password section allows users to easily change their account password. The user must first enter their current password and then add and confirm a new one. Make sure to tap “Update” when finished. 

Logout

The HealthyConnect Companion app Logout section allows users to securely end their session and completely delete all of their stored data. When logging out, be sure to tap "Yes" to confirm your action.

Report A Problem

The HealthyConnect Companion app Report a Problem section allows users to easily submit a bug report. When submitting an issue, please include a brief description of the problem and tap "Send" to ensure that your report is processed quickly.

Features & Functionality

In this section we take a deeper look at the Healthy Connect features & functionality. Before getting started, make sure you have the most recent version of the application installed on your device. Doing so will ensure that you have access to all the latest features and updates.

Quick Launch Shortcuts

The HealthyConnect Companion app includes Quick Launch Shortcuts for easy navigation. With a single tap, users can quickly access key features.

These shortcuts are located on the Home screen, just below the patients name and above the Medical Device Readings & Watch Readings sections.

Health Screen

The HealthyConnect Companion App’s Health Screen offers a comprehensive view of a patient’s medical device readings, treatments, and care plans. Designed for ease of use, it helps caregivers and healthcare professionals stay informed about the patient’s health.

To view the latest medical device readings, navigate to the Health Screen and select a device. You can view the readings by day or sort them by averages over 1 week, 1 month, 3 months, 1 year, or all time for easy trend tracking.

Call Office

The HealthyConnect Companion app's Call Office feature makes it easy for caregivers and healthcare professionals to quickly contact a patient’s care team. With just a few taps users can connect for updates or assistance.

To place a call tap Connect in the bottom right corner and then select Call Office. Next tap the phone icon for the desired office to start the call.

Telehealth

The HealthyConnect Companion app’s Telehealth feature (coming soon) allows caregivers and healthcare professionals to join a patient’s scheduled telehealth session, providing support during virtual appointments. This ensures seamless collaboration with the patient’s healthcare team from anywhere.

Chat

The HealthyConnect Companion app’s Chat feature (coming soon) will allow caregivers and healthcare professionals to communicate with the patient’s care team, making it easier to stay informed and provide support. Users will be able to ask questions, receive updates, and stay connected throughout the patient’s healthcare journey.