Getting Started

Welcome to the revolutionary new HealthyConnect app! This state-of-the-art app has been designed to make managing health and wellness plans easier than ever before. With the app, you can transfer important health data from your smart watch and access tele/video-health appointments from any location. 

App Navigation

The app's user-friendly interface is divided into 4 main areas: Home, Watch, Health and Connect. Each one provides an array of features and functions to help you make the most of your health and wellness journey.

Home Screen

To access the Home screen, simply tap the "Home" button located in the bottom left corner of the screen. Here, you can view a patient's provider details, access the quick launch toolbar, stay up-to-date with notifications and reminders and keep track of tasks for the day.

Health Screen – Medical Device Readings, Treatments & Care

Tap the "Health" button in the bottom right center of the app to open the "Health" screen. This screen provides a comprehensive overview of a patient's Medical Device Readings, Care Plans & Medications. By selecting this button, users can quickly and easily gain a comprehensive view of current and past health data. This data can be used to quickly identify trends, make decisions, and adjust treatments as needed.

Connect Screen – Communication

Tap the "Connect" button in the bottom right corner of the screen to open the "Connect" screen. Here, you can easily schedule a video telehealth appointment with your healthcare provider, get answers to medical questions in the chat section, and even call your office to speak with a member of your healthcare team right away.

Application Configuration

In this section, we will look at how to customize the HealthyConnect application to make it work best for you. Before getting started, make sure you have the most recent version of the application installed on your device. Doing so will ensure that you have access to all the latest features and updates. 

Setting Menu

The HealthyConnect app's "Settings Menu" can be found in the top right corner of the home page. This menu provides patients with access to their profile, the ability to customize system settings, change their password, read the Terms of Use & About info, Logout out of the app, and Report a Problem. With the "Settings Menu", users can easily configure the app to suit their individual needs and preferences.

My Profile

The "My Profile" section of the HealthyConnect app allows you to view and modify your personal information, such as name, email address, contact info, address, birthdate, profile picture, practice contact details and assigned medical device(s). To make changes, tap the "Menu" icon in the top right corner of the page, then hit "Save" at the bottom of the screen when done.

Settings

The HealthyConnect "Settings" menu allows patients to customize app General settings, Home screen layout, and health reading features for a personalized experience.

Change Password

The Healthy Connect app “Change Password” section allows patients to easily change their account password. The patient must first enter their current password and then add and confirm a new one. Make sure to tap “Update” when finished. 

Terms of Use

The Healthy Connect app "Terms of Use" section allows you to review and accept the conditions of use quickly and easily. To accept the terms, simply review them and tap each box. Once you're finished, don't forget to tap "Save".

About

The Healthy Connect app 'About' section allows patients to quickly and easily view the build number and environmental details of the application, allowing them to verify that they are using the most up-to-date version of the app.

Logout

The Healthy Connect app “Logout” section allows patients to securely end their session and completely delete all of their stored data. When logging out, be sure to tap "Yes" to confirm your action.

Report A Problem

The Healthy Connect app "Report a Problem" section allows you to easily submit a bug report. When submitting your issue, please include a brief description and tap "Send" to ensure that your report is processed quickly.

Features & Functionality

In this section we take a deeper look at the Healthy Connect features & functionality. Before getting started, make sure you have the most recent version of the application installed on your device. Doing so will ensure that you have access to all the latest features and updates.

Quick Launch Shortcuts

The Healthy Connect app features customizable "Quick Launch Shortcuts" that make navigating the app a breeze for patients. With just a single click, patients can now access their favorite features and functions instantly.

The "Quick Launch Shortcuts" can be easily found on the "Home" screen below the patient's provider details and above the "To Do & Notifications" section. Simply tap and hold your finger on any of the shortcuts you'd like to change and a menu will appear. From there, select the desired shortcut type and tap "Apply" to confirm the change.

Health Screen

The Healthy Connect app's "Health Screen" section provides an in-depth look into a patient's medical device readings, as well as easy access to their current treatment(s) and care plan(s). With its intuitive design and user-friendly interface, the "Health Screen" section makes it easier than ever for patients to stay informed and up-to-date on their health.

To quickly and easily view the most up-to-date medical device readings, navigate to the Health screen and tap on the desired device. You can then view the readings from that day, as well as sort them by an average of 1 week, 1 month, 3 months, 1 year, or all.

Telehealth

The Healthy Connect app “Telehealth” feature offers an easy and convenient way for patients to access quality healthcare services with just one touch. Patients can quickly connect with their healthcare providers for medical advice, diagnoses, prescriptions, and more, without the need to leave their home or office. Through this innovative technology, patients can get the care they need quickly and conveniently, allowing them to easily maintain their health and wellness.

To start a new telehealth session, tap "Connect" in the bottom right corner of the app and then select "Telehealth". When prompted, grant the camera & audio permissions to ensure a smooth and successful session. After confirming these permissions, you will be redirected to a virtual room to meet with your provider. For an optimal experience, it is recommended that you use a strong Wi-Fi connection.

Chat

The Healthy Connect app offers a convenient and intuitive messaging feature in its "Chat" section, allowing patients to quickly and easily communicate with their care team. This streamlined communication platform provides users with the ability to easily ask questions, receive feedback, and stay informed about their health care. By providing an easy-to-use messaging service, Healthy Connect ensures that patients can stay connected with their care team throughout their health care journey.

To start a new conversation, open the app and tap the "Connect" button located in the lower right corner of the app. Next, tap the "Chat" button to begin a conversation with your care team. You can also access the chat feature by tapping the "Chat" shortcut button on the home page.

Call Your Office

The Healthy Connect app "Call Your Office" feature offers an effortless solution for patients to quickly and easily call their care team. Patients can connect with their care team in a matter of moments – no fuss, no hassle.

To start a call with your care team, tap the "Connect" button located in the bottom right corner of the app. Then select "Call Your Office" from the menu that appears. Finally, tap the phone icon of the office number you would like to call.

Request a new appointment

The Healthy Connect app makes requesting a new appointment easier than ever before. Patients can now quickly and easily select the type of appointment they need - whether it's an in-office visit or a video consultation - enter their medical condition, select a physician, choose a time, and even add notes. The entire process is fast, effortless, and secure, allowing patients to get the medical care they need without any hassle.

To request a new appointment, tap the "Connect" button on the bottom right corner of the app, scroll to the bottom of the screen and enter the medical condition, select a physician, preferred time, and any notes you have for the care team. Once entered, tap the "Send Request" button at the bottom of the screen to confirm the appointment request details. You'll then receive a copy of the request in the Healthy Connect chat section.

HealthyConnect Companion

A HealthyConnect Companion is someone you trust such as a family member, friend, or healthcare professional who can stay informed about your health in real time. When you add a Companion they’ll have access to the same health information you do including device and watch readings, alerts, and overall health trends. This shared access helps them stay connected and better support your ongoing health management.

Adding a Companion

You can add a Companion by entering their phone number in the "Your companions" section of the HealthyConnect App or by scanning a QR code generated by the Companion's app. The Companion must have already installed the HealthyConnect Companion App and registered using that phone number to be successfully linked and begin accessing your shared health information.

Follow the steps below to add a Companion.

Step 1. Adding a Companion
If you're not already on the Home page, tap the "Home" icon at the bottom left of the screen to navigate there. Once on the Home page, tap the "menu" button in the top right corner. Next tap "My Profile" and scroll to the bottom of the screen. From there tap the "Add a companion +" button. You will then be presented with two connection methods.

Step 2. Choose a Connection Method
Select the preferred connection method for the companion.

• Add by Phone Number (Recommended). 
  1. Tap "Add by Phone Number".
  2. Enter the phone number associated with the Companion’s HealthyConnect Companion Account.
  3. Tap "Next"
  4. Review the confirmation screen, tap the circle to agree to share your data and alerts, then tap “Add [phone number] as companion” to complete the connection. 

Important Notes:

• The companion must have the HealthyConnect Companion App installed and a valid login for sharing to work properly.